Delivery Information

Delivery Today
Please call us right away to check the availability for a Same Day Delivery (202) 779-5300.
All Same Day Deliveries are subject to a delivery fee.

Delivery Tomorrow
Orders placed before 8pm today can be guaranteed delivered by tomorrow.
Orders placed after 8pm today for delivery tomorrow may be rescheduled for the following day. We will email you if we need to reschedule.

Future Delivery Date
We should have no issues delivering on your date. If an issue is encountered we will email you.

Desired Delivery Time
We do not make delivery time guarantees. However we will do everything we can to deliver within the desired delivery time window you select. We offer 2 options: Anytime 11am - 6pm, 11am-4pm. Please note that business addresses are always delivered before 5pm.

What if no one is available
In the event that no one is available to accept delivery we will either leave the delivery if a secure place exists or we will take it back to our shop and notify you. If we are unable to complete the delivery because the recipient is not available during the time you requested a $20 re-delivery fee will be charged.

Hospital Delivery
Have friend or family member in the hospital? We will gladly deliver to any of these area hospitals.
Washington DC Hospitals
Children's National Medical Center
George Washington University Hospital
Howard University Hospital
MedStar Georgetown University Hospital
MedStar National Rehabilitation Hospital
MedStar Washington Hospital Center
Providence Hospital
Psychiatric Institute of Washington
Sibley Memorial Hospital
Maryland hospitals
Adventist Hospital of Maryland
Holy Cross Germantown Hospital
Holy Cross Hospital
Howard County General Hospital
MedStar Montgomery Medical Center
Shady Grove Adventist Hospital
Suburban Hospital
Virginia Hospitals
Fairfax Hospital
Fair Oaks Hospital
Reston Hospital
Inova Alexandria Hospital
Virginia Hospital Center in Arlington

Delivery Area
Our normal delivery hours are Monday through Friday 11am - 7pm. Saturday deliveries are reserved for orders over $100 (baby showers, parties, weddings, etc).

Delivery Fees
Cupcake Drop Off is designed to be a hassle free delivery service. Minimum quantities are required to avoid delivery fees. Delivery fees are added at checkout.

Returns and Cancellation Policy
Returns of cupcakes or cakes after delivery are not accepted. Orders placed may not be changed or canceled within 24 hours of your scheduled delivery. Orders canceled 4 days prior to their original scheduled delivery will receive full refund. Orders canceled between 48 hours and 4 days in advance of their original scheduled delivery date will receive 50% refund. Orders canceled within 24 hours will not be refunded.

Inclement Weather Policy
We reserve the right to postpone delivery due to inclement weather. On days where the Federal Government is shut down or there is more than 3 inches of snow or 1/4 of ice we will postpone delivery to the next available day. On days schools are closed or delayed we may shift delivery windows to ensure the safety of our drivers.